Refund policy

We accept return, replacement, and refund requests within 7 days of delivery under the specific conditions outlined below.

Return & Replacement Conditions:

• Damaged or Leaking Items: If you receive a product that is damaged or has leaked, you are eligible for a replacement or refund. Photo proof of the damage or leakage is required to process your request. Once verified, replacements will be dispatched immediately.
• Product Integrity: For health, safety, and hygiene reasons, products with broken seals or signs of usage do not qualify for a return, replacement, or refund.
• Incorrect Items: Requests will be processed if the product delivered does not match your order details. Requests will not be considered if the product matches your order details perfectly and is undamaged.
• Natural Product Characteristics: Natural oil separation may occur in our jars due to the absence of stabilizers or preservatives. The oil visible on top is natural peanut oil; this is a normal characteristic of pure peanut butter and is not considered a product defect, so refunds or returns will not be provided for this reason.

Return Shipping Costs:

• The customer is responsible for paying all shipping costs for returning items.
• For Cash on Delivery (COD) orders, original shipping charges and COD fees are non-refundable.

Refund Processing:

• Once a refund is approved and issued, it will be processed exclusively to the original payment method.
• Please allow 7–9 business days for the refund to reflect in your account.

Cancellation Policy:

• Cancellation requests can only be processed before the order has been shipped. For any cancellation assistance, please contact our support team immediately.
• We reserve the right to cancel or reject any order if malicious, suspicious, or fraudulent payment activity is detected. Refunds for these canceled orders will be processed in accordance with standard banking guidelines, with any applicable third-party gateway cancellation charges deducted from the final refund.